How can we help?

Found a bug, have a billing question, or want to request a feature? Send us a message and we'll get back to you by email — usually within one business day.

Common questions

Where does translation happen?

On your device. The extension downloads an open-source language model the first time you use it; after that, selected text is translated locally and never sent to our servers. See the privacy policy for details.

The voice tutor won't start

Make sure you granted microphone access (the extension opens a one-time permission page) and that you are signed in. Free-plan voice minutes reset monthly; check the remaining allowance in the extension popup.

How do I cancel my subscription?

Open the extension popup → Manage billing. This opens the Stripe customer portal where you can cancel or change plans. Or send a message above with the topic “Billing” and we'll handle it.

How do I delete my account and data?

Send a message above with the topic “Account” from the email you signed up with, and we'll delete your account and server-side data within 30 days. Local data is removed by uninstalling the extension.